Return and Refund Policy
For Orders Within European Union Countries
We offer a 30-day return policy for orders placed within the European Union. If your return is approved, you will receive a full refund, including shipping costs.
Eligibility for Return
- Items must be in the same condition as received, unused, and in their original packaging.
- A receipt or proof of purchase is required.
- You must contact us first before sending back any items.
How to Initiate a Return
To request a return, email us at hello@oleus.com with the reason for your return. If approved, we will provide a return shipping label. Items sent without prior approval will not be accepted.
Damages & Issues
If your order arrives damaged, defective, or incorrect, please inspect it immediately and contact us at hello@oleus.com, so we can resolve the issue.
Money-Back Guarantee
We are confident in our products and offer a 30-day money-back guarantee. If you are not satisfied, contact us at hello@oleus.com, and we will issue a full refund, including shipping costs to your original payment method.
European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification.
- Items must be unworn, unused, with tags, and in original packaging.
- A receipt or proof of purchase is required.
Processing Refunds
Once we receive and inspect your return, we will notify you of its approval status. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at hello@oleus.com.
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