Return and Refund Policy
For Orders Within European Union Countries
Damaged in Transit
If your order arrives damaged, please inspect it immediately and contact us at hello@oleus.com. We will send you a replacement or issue a full refund.
Money-Back Guarantee (First Order)
We are confident in our products and offer a 30-day money-back guarantee on your first order. If you are not satisfied, contact us at hello@oleus.com, and we will issue a full refund, including shipping costs, to your original payment method. The money-back guarantee applies to your first order only.
Other Issues
If your order arrives defective or incorrect, or you have any other issue with it, contact us at hello@oleus.com. We will offer a refund or a replacement at our discretion.
European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification.
- Items must be unworn, unused, with tags, and in original packaging.
- A receipt or proof of purchase is required.
Eligibility for Return
- Items must be in the same condition as received, unused, and in their original packaging.
- A receipt or proof of purchase is required.
- You must contact us first before sending back any items.
How to Initiate a Return
To request a return, email us at hello@oleus.com with the reason for your return. If approved, we will provide a return shipping label. Items sent without prior approval will not be accepted.
Processing Refunds
Once we receive and inspect your return, we will notify you of its approval status. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at hello@oleus.com.
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For Orders Outside the European Union (International Orders)
We do not accept returns for international orders placed outside the European Union.
Money-Back Guarantee (First Order)
If you are not satisfied with your product, we offer a 30-day money-back guarantee on your first order for international orders. The money-back guarantee applies to your first order only.
- If approved, you will receive a full refund, excluding shipping costs.
- To request a refund, contact us at hello@oleus.com with your reason.
Damaged in Transit
If your order arrives damaged, please inspect it immediately and contact us at hello@oleus.com. We will send you a replacement or issue a full refund.
Other Issues
If your order arrives defective or incorrect, or you have any other issue with it, contact us at hello@oleus.com. We will offer a refund or a replacement at our discretion.
Processing Refunds
Approved refunds will be processed to your original payment method within 10 business days. If you haven’t received your refund after 15 business days, please contact us.
For any refund or return inquiries, feel free to contact us at hello@oleus.com.